Please read these Terms & Conditions carefully before opening an account or using any service on 5911. Using the platform means you accept these terms.
By accessing, registering on, or using any service on the 5911 platform (www.5911.pro), you confirm that you have read and agreed to these Terms & Conditions in full. If you do not agree with any part of these terms, please refrain from using the platform.
These Terms & Conditions apply to all sections, services, and content on the 5911 platform — including slots, Live Casino, Sports Betting, table games, and any future additions.
5911 is an online gaming and entertainment platform. It is not an authorised representative or officially appointed agent of any government body, Bangladesh Bank, the Bangladesh Cricket Board, or any payment service provider. 5911 is an independent, privately operated digital platform.
The 5911 platform is strictly for users aged 18 and above. Anyone under 18 may not register or use the platform. If false age information is provided during registration, the account will be closed immediately and all balances may be forfeited.
5911 verifies users' ages regularly through the KYC process. Additional proof may be requested at any time in cases of suspicion. If there are minors in your household, keep your account password secure.
It is your responsibility to ensure that using the 5911 platform complies with the laws and regulations applicable in your country or region. If online gaming is prohibited by law where you are located, you should not use the platform. 5911 does not provide legal advice on this matter.
A valid account is required to access the full range of services on 5911. The following rules must be followed when registering and managing your account.
KYC verification is required for withdrawals and certain services. The following documents are typically needed:
Clear photos of both the front and back of a National ID (NID), passport, or driving licence. The name must match exactly what is on the account.
A utility bill, bank statement, or government letter issued within the last 3 months.
Bank documents or a photo of the card may be requested to verify ownership of the payment method used.
Keep your account login credentials (username and password) strictly confidential. If you notice any unauthorised access or suspicious activity on your account, notify us immediately at [email protected]. The account holder is responsible for all activity carried out through their account.
Sharing, transferring, or selling your account to another person is strictly prohibited and will result in account termination.
All betting and gaming activities on 5911 are governed by the rules set out in this section. Please make sure you fully understand these rules before taking part in any game.
The following rules apply to the Sports Betting section:
| Situation | Decision | Bet Outcomes |
|---|---|---|
| Match Does Not Start at Scheduled Time | Valid if starting within 12 hours | Remains Valid |
| Match Fully Cancelled | Void | Bet Refund |
| Match Abandoned Mid-Game | As Per Specific Rules | Separate Policy |
| Result Officially Confirmed | Final | Settled |
| Change of Match Venue | Core Venue Rules | Remains Valid |
In live betting, any bet placed after a "No More Bets" announcement by the dealer or system — before confirmation that the bet has been accepted — will not be counted. The on-screen timer in live games is the sole reference for the betting time window.
All financial transaction rules on 5911 are detailed in this section. It is important to familiarise yourself with these rules before carrying out any financial activity.
The currency applicable to transactions on 5911 is governed by the platform's designated policy. For transactions in foreign currencies, the applicable exchange rate follows the rate set by the relevant payment provider.
5911 does not operate any bank, Mobile Financial Service (MFS), or payment gateway. For payment-related issues, you may also need to contact the relevant payment provider directly.
Promotional offers and bonuses may be available on 5911 from time to time. Each bonus has its own terms and conditions, which you should read carefully before accepting.
Most bonuses come with a Wagering Requirement (WR) — meaning a specified amount must be wagered before the bonus funds can be withdrawn. For example, a BDT 100 bonus with a 30x WR means you must place BDT 3,000 in bets before withdrawing.
Bonus Abuse is strictly prohibited. Claiming the same promotion across multiple accounts, artificially meeting WR requirements, or attempting to exploit bonuses through any other fraudulent means may result in account closure and forfeiture of all winnings.
A bonus is an optional extra — you are not required to claim it. If the terms seem complicated, you can simply deposit and play without accepting the bonus.
5911 places the highest priority on responsible gaming. Gaming is a form of entertainment — not a source of income or a solution to financial difficulties. With this in mind, 5911 has put a number of protective measures in place.
Any user may request a temporary or permanent account suspension at their own discretion. While Self-Exclusion is active, no gaming activity will be possible on the account. To use this feature, contact [email protected].
Users can set daily, weekly, or monthly deposit limits. Once a limit is set, it takes effect immediately. Requests to increase a limit will only take effect after a specified waiting period.
If you feel that gaming is getting out of control, take a break immediately. Seeking help from family or a professional is not a sign of weakness — it takes real courage. Responsible Gaming page Detailed guidelines are available.
5911 treats the privacy of users' personal information with the utmost importance. For more details on this, please refer to our separate Privacy Policy Please read this page.
5911 collects certain information during registration and while using the platform — such as name, email address, date of birth, IP address, and browsing data. This information is used to deliver platform services, maintain security, and fulfil legal obligations.
5911 does not sell or share user information with third parties. However, limited data may be shared where required by law, for fraud investigations, or with payment processors necessary to complete transactions.
5911 may temporarily suspend or permanently close an account for any of the following reasons:
Any user may request to close their account at any time. You will be given the opportunity to withdraw your available balance before the account is closed — except where an ongoing investigation or legal obligation applies.
If you wish to dispute an account termination decision, please email [email protected]. 5911 reviews every complaint and endeavours to respond accordingly.
5911 strives to provide uninterrupted service; however, the platform may be temporarily unavailable due to maintenance, upgrades, or unforeseen technical issues. 5911 is not liable to provide compensation for any such temporary unavailability.
Outcomes in 5911 casino games and Sports Betting are entirely independent and not predetermined. No guarantees are made regarding wins or losses, and a house edge is always present in casino games.
5911 is not liable for any losses arising from third-party technical failures, internet connectivity issues, banking system failures, or problems with the user's own device.
Content on 5911 is for entertainment and informational purposes only — it does not constitute professional legal, financial, or gaming advice. Readers assume full responsibility for any decisions made based on this content.
5911 reserves the right to modify, add to, or remove any part of these Terms and Conditions at any time. Users will be notified of any changes via their registered email address or through a notice on the platform.
Updated terms take effect from the date of publication. Continued use of the platform after any changes are made will be considered acceptance of the revised terms.
It is the user's own responsibility to check for updates to these terms regularly. 5911 cannot guarantee that every email notification will be delivered successfully — so it is advisable to visit this page directly from time to time.
If you have any questions or complaints regarding these Terms & Conditions, please get in touch with us: [email protected]
| Last Updated | January 2026 |
| Language | Bengali (bn-BD) |
| Age Restriction | 18+ |
| Privacy Policy | View |
| Responsible Gaming | View |
| Contact | [email protected] |
Instead of complex legal language — each key policy explained in plain, simple terms.
KYC verification is required to access full platform features. It helps secure your account and prevent fraud. Documents are processed within 24–72 hours of submission.
Deposits and withdrawals must be made through your own account only. Third-party payments are not permitted. KYC must be completed before withdrawals can be processed.
Every bonus comes with a Wagering Requirement. Please read the terms carefully before accepting a bonus. Any unused bonus will be forfeited once it expires.
Keep your password confidential and enable 2FA. Account sharing or transfer is strictly prohibited. Report any suspicious activity immediately.
Self-Exclusion and deposit limit options are available. Gaming is entertainment — not a source of income. Take a break whenever you need one.
If the Terms and Conditions are updated, notice will be provided by email or through the platform. Continued use of the platform after any changes constitutes your acceptance of the updated terms.
A quick overview of the key provisions in the Terms & Conditions.
Please also read these policies alongside the Terms & Conditions.