Gaming is entertainment — not the centre of your life. 5911 wants every user to play with awareness, control, and enjoyment. This page is your complete guide to responsible gaming — from setting limits to accessing support.
Responsible Gaming means gaming on your own terms — deciding how much time you spend, how much money you use, and when to stop. It doesn't mean avoiding the enjoyment of gaming; it's simply the path to keeping it a healthy form of entertainment.
5911 believes gaming is truly enjoyable only when it stays within your control. The moment it becomes a source of stress, anxiety, or financial difficulty, it stops being entertainment. With that reality in mind, 5911 places responsible gaming at the very top of its priorities.
A healthy gaming mindset has a few key traits — setting a budget before you play, not assuming wins are guaranteed, accepting losses as a normal part of the experience, and valuing time with family and friends over gaming.
Gaming should never be used as a way to relieve stress. In fact, you enjoy gaming the most when you're mentally calm and well. A simple rule: if you can't feel at ease without playing, it's time to take a break.
The difference between online gaming and problem gambling is largely behavioural. Two people can play the same game — one stays in control, the other loses it. The distinction isn't in the type of game, but in the mindset and motivation behind the play.
Gaming becomes a problem when it feels compulsive, needs to be hidden, or starts affecting other important areas of your life.
Problem gaming rarely appears overnight. It tends to develop gradually — what starts as normal play can slowly become an uncontrolled habit. Pay attention if you notice any of the following signs in yourself or someone close to you.
Noticing one or more of these signs in yourself is not a cause for panic — but it is a reason to pay attention. As a first step, take a break for a few days and consider using 5911's responsible gaming tools if needed.
5911 provides several effective tools to help users game responsibly. These tools are entirely optional and can be activated at any time.
Set a maximum deposit amount on a daily, weekly, or monthly basis. Limits take effect immediately once set. Reductions apply instantly, while increases are subject to a waiting period.
Set a limit on how long you play in a single session. Once the time is up, the system will automatically send a warning or end the session.
If you need a short break from gaming, use the Cooling-Off option. During this period, no gaming activity can be carried out on your account.
Choose Self-Exclusion for a long-term or permanent break from gaming. During this period, no gaming activity will be possible on your account and all promotional communications will be suspended.
To activate any of the tools above [email protected]Email us and clearly state which tool you need and who it is for. Measures are typically activated within 24 hours. Direct control through account settings will also be available in the future.
Attempting to open a new account during a Self-Exclusion period is a violation of our Terms and Conditions. If such an attempt is detected, all associated accounts will be closed.
Answer the questions below honestly — this is not a test, just a way to better understand yourself. If most of your answers are "yes", it may be worth talking to someone about your gaming habits.
If more than two of your answers are "Often" or "Yes", then Our FAQ Page Watch or Go Live [email protected]Contact us at
Your answers to these questions are for you alone — not for anyone else. Being honest with yourself is the only way to address a problem in its early stages. Many people take too long to acknowledge an issue, and by then it has grown significantly. So take an honest look at yourself today.
Self-Exclusion is 5911's most powerful responsible gaming tool. Using it allows you to take a break from gaming for a set period — or permanently.
| Type | Duration | Feature |
|---|---|---|
| Short-Term | 1 Week — 1 Month | Automatically Reactivated at End of Period |
| Medium-Term | 3 Months — 6 Months | Reactivation Request Required After Period Ends |
| Long-Term | 1 Year — 5 Years | Reactivation after strict review |
| Permanent | Indefinite | Non-Revocable |
Email [email protected] with "Self-Exclusion Request" in the subject line.
Clearly state how long you want the Self-Exclusion to last. You may include a reason if you wish, but it is not required.
Measures are typically activated within 24 hours, and a confirmation is sent to your email.
Deposit limits are one of the most effective and accessible responsible gaming tools available. You decide how much you are willing to spend on gaming.
Sometimes, the excitement of gaming leads to spending more than planned. Setting a deposit limit in advance automatically prevents overspending. This limit is here for your protection — not as a punishment.
Maximum deposit amount per 24-hour period.
Maximum deposit amount per seven days.
The maximum deposit amount allowed per calendar month.
When setting a gaming budget, remember — this is an entertainment expense, not an investment. Spending more than 1%–2% of your monthly income on gaming is generally not recommended. A simple way to set your budget:
Never use money you cannot afford to lose on gaming. Your gaming budget should consist only of funds you are fully comfortable losing.
5911 is strictly for users aged 18 and above. Keeping minors away from gaming is not only the platform's responsibility — it is a family responsibility too.
5911 verifies age at registration through date of birth and via identity documents during the KYC process. If an account is found to belong to someone under 18, it will be closed immediately. If you become aware of a minor using the platform, please notify us right away at [email protected].
Reaching out for help with a gaming problem is a sign of strength. Get to know the support options available through 5911 and external resources.
For help with setting gaming limits, Self-Exclusion, or any responsible gaming matter:
Emails with "Responsible Gaming" in the subject line are given priority response.
If gaming-related issues become serious, it is important to seek help from a qualified mental health professional. In Bangladesh, you can reach out to the mental health department of your nearest government hospital, or contact a private psychologist or counsellor.
If someone close to you seems to be struggling with a gaming problem, talk to them with empathy rather than blame. Let them know that seeking help is a normal and healthy thing to do. You can also contact 5911 to request Self-Exclusion support for their account.
Acknowledging a problem and seeking help is not a sign of weakness — it takes courage. Thousands of people have overcome the same struggle. You can too.
| [email protected] | |
| Response Time | 24–48 Hours |
| Self-Exclusion | Request by Email |
| Deposit Limit | Active |
| Age Restriction | 18+ |
Steps 5911 has taken to protect the wellbeing of every user.
Voluntary self-exclusion — from short-term to long-term or permanent. Requests made by email are processed within 24 hours.
Set your own daily, weekly, or monthly deposit cap. Any reduction takes effect immediately.
Age is verified through identity documents during the KYC process — accounts belonging to users under 18 are closed immediately.
A chance to examine your own gaming habits. Helps identify potential issues at an early stage.
Manage your continuous gaming sessions. The system automatically alerts you when your set time is reached.
Reach us anytime at [email protected]. Responsible gaming requests receive priority responses.
A simple comparison to help you understand the difference between two gaming behaviours.
These indicators are approximate. Make sure to review your gaming habits regularly.
Along with Responsible Gaming, make sure to read through these pages as well.
Join 5911 — where gaming is about fun, not burden. Set your limits, play responsibly, and keep the enjoyment going.
For 18+ only. Gaming is a form of entertainment — please enjoy it responsibly.